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At Skryxellzomralex, we take pride in the quality of our handcrafted scented candles. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
You may return unused candles within 14 days of receiving your order. To be eligible for a return, the candles must be:
For hygiene and safety reasons, we cannot accept returns of:
To initiate a return, please contact us at community@skryxellzomralex.world or call +35345409028. Please provide your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Once we receive and inspect your returned items, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.
If you would like to exchange a candle for a different fragrance, please contact us to arrange the exchange. Exchanges are subject to product availability.
If you receive a damaged or defective candle, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
If you purchased your candles at our Cork location, you may return them directly to our store at Newbridge Road, W7B, Ladytown Business Park, Co. Kildare, W91 YH99, Ireland during business hours. Please bring your receipt or proof of purchase.
If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us:
Skryxellzomralex
Newbridge Road, W7B, Ladytown Business Park, Co. Kildare, W91 YH99, Ireland
Phone: +35345409028